Before you reach out, maybe we can help answer your question here!
Frequently Asked Questions
About Our Products
Our candles are hand-poured using a coconut-soy blend — chosen for its clean burn and exceptional scent throw. It allows fragrance to unfold slowly… the way memory does.
We formulate with intention — choosing ingredients that are clean. Our products are phthalate-free, cruelty-free, and dye-free, and we avoid unnecessary harsh additives. We partner only with trusted suppliers who share our commitment to responsibility, safety, and transparency.
Our goal is simple: to create products that feel beautiful to use, gentle to live with, and worthy of being part of your memory archive.
We use a considered blend of premium essential oils and responsibly made scent molecules. This approach allows us to capture the nuance, accuracy, and emotional resonance of real landscapes. Each fragrance is composed with intention, so the experience remains elevated, transportive, and true to memory.
Each glass jar candle comes beautifully packaged in a 100% cotton CICADA-stamped bag, wrapped in eco-friendly, recyclable materials, and placed in a recyclable gift box. Your order is then shipped inside a fully recyclable shipping box filled with biodegradable starch packing peanuts, which dissolve in water.
The first time you light your candle, allow it toburn until the wax melts to the edge of the vessel—this prevents tunneling and ensures aclean, even burnevery time. This initial burn may take2-3 hours, but it’s worth it for maximum burn time! Never burn your candle for more than4 hours at a time.
Finished your candle? Repurpose your vessel! Here’s how:
- Remove excess wax and wick holder – The easiest way is to place the jar in the freezer overnight. The wax will shrink and should pop right out in the morning!
- Wash the vessel – Be sure to remove wax before rinsing in the sink, as wax can clog drains.
- Repurpose your jar!
⚠ Please note: Our foil-detailed labels are not dishwasher or microwave safe. Labels should be removed if re-purposing the glass.
Customer Service Information
Orders are typically processed the following business day. Once your order ships, you will receive a confirmation email with tracking details.
Yes! We offer free shipping on all orders over $99. For orders under $99, a flat-rate shipping fee applies.
Yes! We offer local pickup at our Tucson Studio. Once your order is ready for pickup, you will receive an email notification. Address is 9255 N. Oracle Road, Suite 155, Oro Valley, AZ 85704. Our fragrance studio hours for Pick Up Orders are Monday through Friday 9-5.
We want you to love your CICADA products. Unused and unopened items may be returned within 14 days of delivery. A 20% restocking fee applies, and return shipping costs are the responsibility of the customer.
If your order arrives damaged, incorrect, or you experience an issue, please contact us right away — we will take care of it and make it right.
Still have Questions? We would love to hear from you!
Have a question about our products, an order, or just want to say hello? Fill out the form below, and we’ll get back to you as soon as possible.
For wholesale inquiries, please email us at hello@cicadagoods.com, or you can also find us on Faire to explore our collection.

